Privacy Policy

Privacy Policy

The following Privacy Policy applies to the use of the website www.arbis.de (hereinafter referred to as the “Website”).
We attach great importance to data protection. The collection and processing of your personal data takes place in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).

Controller

The controller responsible for the collection, processing, and use of your personal data within the meaning of Art. 4 No. 7 GDPR is

ARBIS Gesellschaft für Softwareentwicklung und Vertrieb mbH
Südstraße 33
53757 Sankt Augustin
Germany

If you wish to object to the collection, processing, or use of your data by us in accordance with these data protection provisions as a whole or for individual measures, you can direct your objection to the controller.
You may save and print this privacy policy at any time.

General Purposes of Processing

We use personal data for the purpose of operating the website.

Data Processing on This Website

Hosting

The hosting services we utilize serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services, and technical maintenance services used for the purpose of operating the website.

In doing so, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta-data, and communication data of customers, interested parties, and visitors to this website based on our legitimate interests in the efficient and secure provision of our website in accordance with Art. 6 para. 1 sentence 1 (f) GDPR in conjunction with Art. 28 GDPR.

Access Data

We collect information about you when you use this website. We automatically capture information about your usage behavior and your interaction with us and register data regarding your computer or mobile device. We collect, store, and use data about every access to our website (so-called server log files). Access data includes:

  • Name and URL of the retrieved file
  • Date and time of retrieval
  • Amount of data transferred
  • Report of successful retrieval (HTTP response code)
  • Browser type and browser version
  • Operating system
  • Referrer URL (i.e., the previously visited page)
  • Websites accessed by the user’s system via our website
  • Internet service provider of the user
  • IP address and the requesting provider

We use this log data without assigning it to you personally or creating any other profile for statistical evaluations for the purpose of operation, security, and optimization of our website, but also for anonymous recording of the number of visitors to our website (traffic) as well as the extent and type of use of our website and services. This also constitutes our legitimate interest according to Art. 6 para. 1 sentence 1 (f) GDPR.

We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete evidence. We store IP addresses in the log files for a limited period if required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website.

Cookies

We do not use cookies on this website.

Email Contact

If you contact us (e.g., via contact form or email), we process your details to handle the inquiry and for any follow-up questions.

If the data processing is carried out to perform pre-contractual measures at your request, or, if you are already our customer, to perform the contract, the legal basis for this data processing is Art. 6 para. 1 sentence 1 (b) GDPR.

We process further personal data only if you consent (Art. 6 para. 1 sentence 1 (a) GDPR) or if we have a legitimate interest in processing your data (Art. 6 para. 1 sentence 1 (f) GDPR). A legitimate interest exists, for example, in responding to your email.

Storage Period

Unless specifically stated, we store personal data only as long as necessary to fulfill the intended purposes.

In some cases, the legislator provides for the retention of personal data, such as in tax or commercial law. In these cases, the data is only stored by us for these statutory purposes but not processed otherwise and deleted after the statutory retention period expires.

Your Rights as a Data Subject

Under applicable laws, you have various rights regarding your personal data. If you wish to assert these rights, please send your request by email or post, clearly identifying yourself, to the address mentioned in Section 1.

The following is an overview of your rights.

Right to Confirmation and Access

You have the right to obtain clear information about the processing of your personal data.

In detail:

You have the right at any time to obtain confirmation from us as to whether personal data concerning you is being processed. If this is the case, you have the right to request from us free information about the personal data stored about you, along with a copy of this data. Furthermore, you have a right to the following information:

  1. the purposes of the processing;
  2. the categories of personal data concerned;
  3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
  4. where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  5. the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
  6. the right to lodge a complaint with a supervisory authority;
  7. where the personal data are not collected from the data subject, any available information as to their source;
  8. the existence of automated decision-making, including profiling, referred to in Art. 22 para. 1 and 4 GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

Where personal data are transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards pursuant to Art. 46 GDPR relating to the transfer.

Right to Rectification

You have the right to request the rectification and, if necessary, the completion of personal data concerning you.
In detail:
You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of a supplementary statement.

Right to Erasure (“Right to be Forgotten”)

In a number of cases, we are obliged to delete personal data concerning you.

In detail:

Pursuant to Art. 17 para. 1 GDPR, you have the right to obtain from us the erasure of personal data concerning you without undue delay, and we are obliged to erase personal data without undue delay where one of the following grounds applies:

  1. The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  2. You withdraw your consent on which the processing was based according to Art. 6 para. 1 sentence 1 (a) GDPR or Art. 9 para. 2 (a) GDPR, and where there is no other legal ground for the processing.
  3. You object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 para. 2 GDPR.
  4. The personal data have been unlawfully processed.
  5. The personal data have to be erased for compliance with a legal obligation in Union or Member State law to which we are subject.
  6. The personal data have been collected in relation to the offer of information society services referred to in Art. 8 para. 1 GDPR.

Where we have made the personal data public and are obliged pursuant to Art. 17 para. 1 GDPR to erase the personal data, we, taking into account available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

Right to Restriction of Processing

In a number of cases, you are entitled to request that we restrict the processing of your personal data.

In detail:

You have the right to obtain from us restriction of processing where one of the following applies:

  1. the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;
  2. the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
  3. we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise, or defense of legal claims; or
  4. you have objected to processing pursuant to Art. 21 para. 1 GDPR pending the verification whether the legitimate grounds of our company override yours.

Right to Data Portability

You have the right to receive personal data concerning you in a machine-readable format, to transmit it, or to have it transmitted by us.

In detail:

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit those data to another controller without hindrance from us, where:

  1. the processing is based on consent pursuant to Art. 6 para. 1 sentence 1 (a) GDPR or Art. 9 para. 2 (a) GDPR or on a contract pursuant to Art. 6 para. 1 sentence 1 (b) GDPR; and
  2. the processing is carried out by automated means.

In exercising your right to data portability pursuant to paragraph 1, you have the right to have the personal data transmitted directly from us to another controller, where technically feasible.

Right to Object

You have the right to object even to lawful processing of your personal data by us if this is justified by your particular situation and our interests in processing do not prevail.

In detail:

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6 para. 1 sentence 1 (e) or (f) GDPR; this also applies to profiling based on those provisions. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.

Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing; this also applies to profiling to the extent that it is related to such direct marketing.

You have the right, on grounds relating to your particular situation, to object to processing of personal data concerning you which is carried out for scientific or historical research purposes or statistical purposes pursuant to Art. 89 para. 1 GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

Automated Individual Decision-Making, Including Profiling

You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you.

Automated decision-making on the basis of the collected personal data does not take place.

Right to Withdraw Data Protection Consent

You have the right to withdraw consent to the processing of personal data at any time.

Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

Data Security

We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.

Your personal data is transmitted to us in encrypted form. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we point out that data transmission over the Internet (e.g., when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we constantly adapt to the state of the art.

Furthermore, we do not guarantee that our offer will be available at specific times; disruptions, interruptions, or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.

Disclosure of Data to Third Parties, No Data Transfer to Non-EU Countries

In principle, we only use your personal data within our company.

In the event that we outsource certain parts of data processing (“order processing”), we contractually obligate processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.

Data transfer to entities or persons outside the EU, other than the case mentioned in Section 4 of this declaration, does not take place and is not planned.

Use of Apollo.io Technology

On this website, the Apollo.io technology of the company ZenLeads Inc., 440 N Barranca Ave #4750, Covina, CA 91723-1722, is used to collect and store data for marketing, market research, and optimization purposes based on the legitimate interests of the website operator (Art. 6 para. 1 (f) GDPR).

A JavaScript-based code is used for this purpose, which serves to collect company-related data and the corresponding use. Data collected with this technology is encrypted via a non-reversible one-way function (so-called hashing). The data is immediately pseudonymized and not used to personally identify the visitor to this website.

The data stored within the scope of Apollo.io will be deleted as soon as it is no longer required for its intended purpose and there are no statutory retention obligations to prevent deletion.

Contact Details of the Competent Local Supervisory Authority

The local supervisory authority responsible for ARBIS-Softwareentwicklung und Vertrieb mbH is the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen.

  • Postfach 20 04 44, 40102 Düsseldorf, Germany
  • Email: poststelle@ldi.nrw.de
  • Phone: +49 211/384 24 – 61; +49 211/38424 – 86
  • Fax: +49 211/384 24 – 10